Customer Care
Welcome to the Customer Care Portal Austrobank
To process your customer care requests more efficiently and provide better service, we use a tracking system. Each request receives a unique number that you can use to check its progress and replies online. For your reference, we retain the complete history of all your requests. A valid email address is required to submit a request.
Secure connection
Timely response
Confidential data
Request tracking
Customer Care Channel
How can we assist you?
Submit Request
Submit an inquiry, suggestion, concern, or complaint with the information needed for assistance.
Check Request
Check the status and replies using your tracking number.
Customer Care Portal Account
Create or use your Customer Care Portal account to view all your requests. This is not a bank account and cannot be used for financial transactions.
Access Portal Create Portal account